1. Refunds for Digital Products (Woodworking Plans)
- All sales of digital woodworking plans are final and non-refundable.
- Since digital products are immediately accessible after purchase, we cannot offer refunds for these items.
- If there are issues with the file (e.g., corrupted or incomplete downloads), please contact the seller directly for assistance.
- In the rare case that the seller is unresponsive or unable to resolve the issue, our support team will step in to help.
2. Refunds for Physical Products (Future Offering)
- When physical products become available, refunds and returns will be subject to each seller’s individual policy.
- Buyers should review the seller’s refund and return policy before making a purchase.
- If an item is damaged, defective, or not as described, buyers should contact the seller directly to initiate a refund or return.
- In cases of disputes that cannot be resolved between buyer and seller, Woodshop Marketplace support may assist in mediating the issue.
3. Unauthorized Purchases
- If you believe a purchase was made without your authorization, please contact our support team immediately for assistance.
4. Seller Responsibility
- Sellers are required to clearly outline their refund and return policies for physical products in their shop listings.
5. Changes to This Policy
- As Woodshop Marketplace grows, we may update this policy to reflect new offerings and improvements. Any changes will be posted here, so we encourage you to review this page regularly.
