Welcome to Woodshop Marketplace! To ensure a smooth, secure, and enjoyable shopping experience, all buyers are expected to follow these policies when purchasing digital woodworking plans or other products from sellers.

1. Purchasing Products

  • Account Requirements: Buyers must create an account to purchase products on Woodshop Marketplace. Ensure your account information is accurate and up-to-date.
  • Age Restriction: Buyers must be at least 18 years old or have parental consent to make purchases.
  • Accurate Information: Provide accurate payment and contact details during checkout. You are responsible for any errors in the information provided.

2. Payments

  • Accepted Payment Methods: Woodshop Marketplace accepts credit/debit cards and other secure payment methods as listed at checkout.
  • Payment Processing: All payments are processed securely via third-party payment processors. Woodshop Marketplace does not store your payment details.
  • Currency: Payments are typically processed in USD unless otherwise specified.

3. Digital Product Delivery

  • Instant Access: Once your payment is confirmed, you will receive instant access to download your purchased digital plans. Please ensure you save a copy of your downloaded files.
  • No Physical Shipment: Since these are digital products, no physical items will be shipped.
  • Download Limits: Each purchase allows a limited number of downloads (e.g., 3 downloads). Be sure to download your files within 30 days of purchase.

4. Returns and Refunds

  • Digital Product Policy: Due to the nature of digital goods, all sales are generally final. Refunds are only issued in the following cases:
    • The file is corrupted or incomplete.
    • The product does not match the description provided in the listing.
    • The product is misrepresented (e.g., contains copyrighted content not owned by the seller).
  • Refund Requests: To request a refund, contact Woodshop Marketplace support within 7 days of purchase, providing your order details and a description of the issue.

5. Dispute Resolution

  • Contact the Seller First: If you have an issue with a purchase, we encourage you to contact the seller directly via their shop page to resolve it.
  • Escalating a Dispute: If the seller does not respond or resolve the issue, you may escalate the dispute to Woodshop Marketplace’s support team. We will mediate and help reach a resolution.
  • Resolution Outcome: Our decision in dispute cases is final. Refunds, store credits, or other resolutions will be issued at Woodshop Marketplace’s discretion.

6. Buyer Responsibilities

  • Legal Use of Products: Purchased plans may only be used for personal or commercial purposes if permitted by the seller’s listing. Reselling or redistributing the digital plans without permission is strictly prohibited.
  • Respectful Communication: Treat sellers and support staff with respect. Abusive or inappropriate behavior may result in account suspension.
  • Account Security: You are responsible for keeping your account secure. Do not share your login details with anyone.

7. Fraud Prevention and Security

  • Anti-Fraud Measures: We monitor transactions for signs of fraud or unauthorized use. Suspicious transactions may be paused or canceled while under review.
  • Chargebacks: Filing a chargeback with your payment provider for legitimate purchases without first seeking a resolution through our platform may result in account suspension.

8. Prohibited Buyer Activities

Buyers are prohibited from:

  • Using false information or impersonating another person when creating an account or making a purchase.
  • Attempting to engage in off-platform transactions (e.g., buying directly from a seller outside of Woodshop Marketplace to avoid fees).
  • Harassing or threatening sellers or other users.
  • Engaging in fraudulent behavior, such as attempting to resell downloaded digital plans.

9. Privacy

  • Personal Information: By making a purchase, you agree that your contact and payment information will be shared with the seller for the purpose of fulfilling your order.
  • Data Security: Woodshop Marketplace takes your privacy seriously. All personal information is handled according to our Privacy Policy.

10. Changes to Buyer Policies

  • We may update these policies as needed to reflect changes in our services or legal requirements. We will notify users of significant updates through our platform.